At Lady Farmer, we strive to provide naturally processed, high-quality products prepared with care by lady farmers. Please read our Return & Refund Policy carefully before placing your order.

Order Cancellation Policy

Refunds for cancelled orders will be processed to the original payment method within 5–10 working days only if the cancellation request is made before the product is shipped.

Once the order has been dispatched, cancellations will not be allowed.

If a customer rejects the order at the time of delivery, a penalty charge of ₹199 will be applicable.

Return Policy

Currently, Lady Farmer does not offer a general return policy on delivered products.

In cases where:

• The customer is unavailable at the delivery address
• OTP verification is not completed by the customer
• Delivery is refused without valid reason

the customer will receive a refund only after deduction of:

• ₹199 penalty charge, or
• The order value,

whichever is higher, once the product is safely returned to us.

Damaged, Defective, Expired, or Incorrect Products

If you receive:

• A damaged product
• A leaked product
• An expired product
• Incorrect item(s)
• Packaging defects
• Missing item(s)
• Quality-related issues

please contact our customer support team immediately.

To raise a complaint, please provide the following:

1. Order number
2. Product/item name
3. Clear product images
4. Description of the issue
5. Unboxing video (mandatory for leakage or missing item complaints)

Complaint Time Limit

All complaints related to damaged, defective, leaked, missing, expired, or incorrect products must be reported within 24 hours of delivery.

Complaints raised after 24 hours from delivery may not be accepted.

Complaint Review Process

Once your complaint is received:

• Our team will review the issue
• Additional details may be requested if necessary
• If the complaint is found genuine, return instructions may be shared
• Products returned without authorization or instructions from our team may not be accepted

After receiving the returned product, our team will conduct a physical inspection.

If the concern is verified as genuine, we may provide:

• A replacement product, or
• A store credit/coupon code equivalent to the product value

The coupon/store credit can be used for future purchases on the Lady Farmer website.

Please note:

• Refunds in cash may not be applicable for approved product complaints
• Terms and conditions may apply on coupon/store credits

Non-Delivery Concerns

If you receive a delivery confirmation through SMS, email, or WhatsApp but have not actually received your package, please contact our support team within 24 hours.

Our team will investigate the matter with the delivery partner and provide appropriate assistance.

Refund Processing Time

Approved refunds for eligible cancelled orders are generally processed within 5–10 working days to the original payment method.

Processing times may vary depending on the payment provider or banking system.

Contact Customer Support

For return, refund, or delivery-related concerns, please contact our customer support team through:

• Website Contact Us page
• Official email support
• Customer care number
• WhatsApp support (if available)

Support timings may vary depending on business hours.

Important Notes

• Customers are requested to verify package condition at the time of delivery whenever possible.
• Please keep product packaging and proof of delivery until the issue is resolved.
• Claims without proper evidence such as images or videos may not be accepted.
• Lady Farmer reserves the right to approve or reject claims after investigation.